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The confidential call-in hotline that fields routine lab test results calls by providing convenient patient access to test results 24 hours a day. Reduce interruptions and save hours of valuable staff time, while satisfying anxious patients. LabRetriever is the Lab Test Results Hotline that works 24 hours, 7 days a week fielding routine lab test results inquiries. Patients are anxious to get their lab test results and handling just a single inquiry ties up phone lines, providers and staff. LabRetriever makes routine lab test results and important follow-up information available to patients at their convenience, giving providers and staff more time for patients in the office.
Daily Operation: 1. Assign Messages - When lab test results are in, assign messages to patients quickly and securely with the click of a mouse or by dialing in from any telephone.
2. Print Reports - LabRetriever provides a variety of full page and label-sized reports, including chart labels for patient records. LabRetriever's friendly user's manual includes step-by-step setup and training instructions, and helpful information forms so you can organize your providers and message library before you begin. Priority toll-free customer support guarantees a smooth system setup and implementation.
LabRetriever includes "What's This?" help on every screen. Simply right-click any field, button, or option for instant help. You can even add your own notes to each help description.
Patient Interaction: 1. Lab Tests Ordered - An unlimited message library of routine lab test results, follow-up instructions, and custom messages equals unparalleled patient communication.
2. Patient Info Card - Includes LabRetriever telephone number, patient PIN, and an easy reference guide detailing the patient's touch-tone options.
3. Patient Calls In - Standard 4-line system means convenient round-the-clock patient and staff access 7 days a week. Features: Ease Staff Overload and Increase Efficiency - Reducing time-consuming routine calls not only raises productivity and gives physicians and staff more time for patients in the office, it instantly increases patient satisfaction. Providers or staff can assign patients the appropriate lab results message as soon as results are available. LabRetriever maintains a log of the date and time messages are entered and retrieved, and prints reports to a standard office printer or LabRetriever's optional label printer for patient charts. All retrieval reports are automatically archived based on the schedule you designate and remain available for future reference.
Convenience and Confidentiality - Patients retrieve lab results by entering a unique Personal Identification Number (PIN). LabRetriever also includes as many levels of security as you need. You can control users' access to every screen and function within the program and assure your patients of complete confidentiality.
An easy to follow instruction card guides patients as they call in anytime, day or night, and listen to their lab test results and follow-up instructions. Patients can repeat, save, or delete their messages, or leave return messages for the provider.
Rapid Learning Curve - Providers or staff record a library of routine lab test results and follow up information from any telephone or directly from LabRetriever's computer interface. LabRetriever includes a fully indexed User's Manual with clear diagrams and information templates to ensure a smooth setup process. For More Information Look At The Files Below:  LabRetreiver_Data_Sheet.pdf (870.49 KB)
LabRetriever_How_It_Works.pdf (1.14 MB)
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